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Inquiries and Support Request

Charter Customer Happiness Apply For Service
Service Description

Customers can receive support from the Customer Happiness team for all enquiries related to Statistics Centre – Abu Dhabi, including general enquiries, complaints, suggestions, appreciation, and compliments

Service Details
Service Fees No Fees
Service Request Hours ​24 hours / 7 days
Targeted Segment All customers of the Statistics Centre – Abu Dhabi
Service Scope All customers of the Statistics Centre – Abu Dhabi
Service Code
Service Type Information Service
Documents Required

No documents are required unless a specific document is indicated during the application process.

Service Policy

1. This page is not intended for use by segments eligible for requesting services from SCAD. 
2. This page is not intended for suggestions, complaints, or gratitude messages.

Customer Journey

1.    Search and Enquiry
The customer searches for the required information and learns how to submit an enquiry.
2.    Submit the Enquiry
The customer completes and submits the enquiry form through the approved channel.
3.    Receive the Response
The customer receives notifications containing the enquiry reference number, status, and expected response date, followed by the official reply.
4.    Experience Evaluation
The customer is invited to share feedback and comments on their experience with the Centre.

Terms and Conditons

This page is dedicated to submitting enquiries, complaints, suggestions, appreciation, and compliments, and is not intended for submitting service requests by eligible parties for Statistics Centre – Abu Dhabi services.

Service Request Channels

1.    Website
2.    Email: info@scad.gov.ae