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Latest News

Complaints and Observations

Statistical Data Request

Statistical Data Request

Statistical Survey Request

Statistical Survey Request

Statistical Opinion Poll Request

Statistical Opinion Poll Request

Statistical Consultancy Request

Statistical Consultancy Request

Statistical Training Request

Statistical Training Request

Suggestions (The Creative Public)

Complaints and Observations

Sending a Thanks and Gratitude Message

FOLLOWING ARE STEPS TO APPLY FOR A SERVICE:
Complaints Charter & Suggestions
STEP 1
Alternate Text

Submission of request

STEP 2
Alternate Text

Receipt of the reply

Complaints and Observations

Service Description

​We at Statistics Centre - Abu Dhabi encourages our customers to share their complaints and opportunities for improvement to identify and opportunities to enhance the customer experience and to bring our service to higher standards of excellence. This page is dedicated to hearing customers' and comments and observations on the services provided to them.

SERVICE TYPE
Informational Service
SERVICE CODE
Service request channels

​​​Complaints can be raised through the following channels here 

Service request hours

​​​24 hours / 7 days through your preferred channel of contact 

Customer Experience

​1. I wanted to raise a complaint or observation 
2. I have gone through the complaint or observation procedure.
3. I was informed about the steps to follow when filling in the complaint or observation form.
4. I raised a complaint or observation.
5. I received a notification on the website and an email informing me of complaint or comment, complaint or observation ID, status, and the expected date of reply.
6. I was provided with a reply.
7. I was encouraged to share my views and observations on my experience when making a complaint or observation.
8. I shared my opinions and comments on my experience in dealing with the Center.

TARGETED SEGMENT
All SCAD customers
FEE

​​​​Not applicable

SERVICE SCOPE
Delivery Time
Service Policy

​1. This page is intended for use by customers to express their dissatisfaction with any results of services, products, processes, procedures, staff attitude, or any other matters.
2. This page is not intended for the employees of the Statistics Centre - Abu Dhabi or employees engaged on permanent or temporary contracts, who should submit their complaints and observations through the dedicated internal channels.

Documents Required

​No documents are required unless a particular report is mentioned in the complaint/observation.

Contact us

​​​​​Channels of communication here

Phone-inquiry and Live-chat Hours
Monday to Thursday (Except public holidays)
08:00 am – 03:00 pm 

Friday
08:00 am – 12:30pm​
SCAD Location
Al Khatem Tower – ADGM Square, 
Al Maryah Island Abu Dhabi
Floors: 20,21,22​

To View the map please click here

​
Official working days
Monday to Thursday (Except public holidays)
08:00 am – 04:00 pm 

Friday
08:00 am – 12:30pm​
Apply For Service
SERVICE REQUEST APPLICATION FORM

REQUESTS HISTORY AND COMMENTS

* mandatory

* mandatory

* mandatory

* mandatory

* mandatory

* mandatory

Help text

email@example.com

Add Supporting Documents
Inline checkboxes
Inline Radio
APR 21
Alternate Text

Mr. Majid .A. Amir

Service: Opinion Poll Request

12 am

The award is one of the highest international awards in the Middle East and North Africa in the field of geographic information systems and allocated to organizations that distinguish its innovation and leadership in taking advantage of this technology.

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